Frequently asked questions.
Purchase-Related Questions
Consider aspects like quality, regulatory compliance, reliability, ease of use, and after-sales support.
Yes, we do offer volume-based discounts. Please contact our sales team for specific pricing details.
All our products come with a standard one-year warranty, with extended warranties available.
Absolutely, we can schedule a virtual or in-person demo depending on your location.
Yes, we can customize certain products to meet your specific needs. Additional lead time and costs may apply.
Price and Payment Questions
We accept bank transfers, credit cards, and purchase ord
We offer various financing options to qualified buyers.
Our pricing is transparent. However, installation, training, and extended warranties are billed separately.
We periodically offer promotional discounts. Sign up for our newsletter to stay informed.
No, tax is not included and will be added to the final invoice.
Returns and Exchanges
We offer a 30-day return policy on unused, unopened items.
A 15% restocking fee applies to all returned items.
Contact our customer service team to start the process.
Once we receive the returned item, it takes up to 10 business days to process the refund.
Defective products will be replaced or refunded in accordance with the warranty terms.
Certificates
much our products meet FDA regulations and standards.
Yes, our products comply with CE requirements for European markets.
Certificates are included in the product packaging and can also be downloaded from our website.
Our products meet ISO 13485 and other relevant quality standards.
Yes, our data-related products are HIPAA compliant to ensure the confidentiality and security of healthcare information.
Shipping and Delivery Questions
Delivery time varies by location and product availability but generally ranges from 2-6 weeks.
Yes, you will receive a tracking number once the item ships.
We do offer international shipping, but additional charges and customs fees may apply.
Yes, we can add shipping insurance at an additional cost.
Report any damages immediately, and we will arrange for a replacement or refund.
Installation and Training
Yes, we offer installation services at an additional cost.
Basic training is included with most purchases. Advanced training can be purchased separately.
This varies by product but typically takes between 1-5 days.
All equipment comes with a comprehensive user manual.
For certain simpler products, yes. For complex equipment, we highly recommend using our professional installation services.
Maintenance and Repairs
Maintenance needs vary by product. Refer to the product manual for specific guidance.
Yes, we offer various maintenance plans for ongoing support.
Contact our support team to arrange for a repair service.
We keep a large inventory of replacement parts to minimize downtime.
Generally, repairs are completed within 7-14 business days.
